Canada Post and USPS are experiencing unprecedented volume increases and limited employee availability due to the impacts of Covid-19. Packages have been and are being delayed in transit.
The Pick Shoppe ships the day of or the next day when orders are placed, however we have no control over shipping delays.
Shipping prices are in US and start at $3.75. The chart below is a guideline.
All import fees are the sole responsibility of the recipient.
| Destination | Category 1 | Category 2 | Category 3 |
| Canada | $3.75 | $12.50 | $17.09 |
| United States | $6.75 | $8.00 | $12.39 |
| International | $10.00 | $12.60 | $18.27 |
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| Padded Envelope 15cm x 24cm x 1.5cm (6" x 9.5" x .75") |
Rigid Box 11cm x 19.5cm x 3.5cm (8" x 4.25" x 1.25") |
Rigid Box 24cm x 32cm x 5.5cm (9.25" x 12.5" x 2.25") or larger as required |
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| Method - Canada | Canada Post Lettermail Light Packet up to 10 business days |
Expedited Parcel Post up to 10 business days |
Airmail Small Packet up to 10 business days |
| Method - USA | Airmail Light Packet up to 15 business days |
Airmail Small Packet up to 15 business days |
Airmail Small Packet or Expedited Parcel Post up tp 15 business days |
| Method - International | Airmail Light Packet up to 15 business days |
Airmail Small Packet up to 15 business days |
Airmail Small Packet or Expedited Parcel Post up to 15 business days |
Definition of Categories:
Category 1: Items which can be packaged in a padded envelope less than 20mm in thickness. This includes all flat picks.
Category 2: Items which result in a package greater than 20mm in thickness, or items which require superior protection from damage in transit. Such materials, include all finger picks, thumb picks and accessories.
Category 3: Items which need to be packaged in a larger container or shipping box.
Canada Post Delivery Standards:
Canada Post has one of the world's most enviable on-time delivery records. Delivery Standards for Airmail are set at 5-7 business days for Canada and USA, 7-15 business days for other International destinations. There are mitigating circumstances. Busy seasonal mail loads slow the process. (Christmas). Some known jurisdictions are notably slower in delivery, due to internal inefficiencies. Regional labor strife and striking workers will affect mail delivery....and the list goes on.
Where's My Order?
We receive occasional requests for order status updates and tracking information. The selected delivery methods outlined above do not provide tracking capability, so we just need patience. If you placed your order 3 days ago, please know that the clock starts ticking when the parcel is received at the Post Office and is processed only on business days (Mon thru Fri). I've had comments that the US Postal Service works 24/7 - because they see Postal trucks on the road everyday, including weekends. That may be so, but the Postal Service sorting centres and mail handling facilities work on a Monday to Friday schedule, so if your parcel is almost anywhere in the system except on a truck, it isn't moving!
When do we ship?
We deliver parcels to a Postal Outlet 7 days a week. If your order was placed on Thursday, it will be in the mail on Friday. (Due to the explanation given in the above paragraph, it probably won't leave Port Stanley until Monday.) Most of our customers have reported satisfaction with the delivery times, but not all. We try to do our utmost best and are pleased to report that we've had to replace very few packages due to loss in shipping.
Why don't you offer a better shipping method?
We currently have one of the lowest flat rate shipping programs of any store we're aware of. The next bump up to more traditional methods involving guaranteed delivery schedules, tracking, delivery confirmations and insurance would increase a $4.00 rate to over $15.00, depending on destination.
We are actively looking into alternate solutions, but haven't yet found one which has the required flexibility to handle our range of products, combined with the international scope of our business. When we do find that method, it will be offered as an optional selection in the shipping module of the site.
Returns:
Defective or inoperative merchandise must be returned, shipping prepaid, for warranty adjustment. Such material will be replaced and/or repaired at the discretion of the original manufacturer. All such returns must be pre-approved and returned with an RMA number, which we will give you, on the outside of the package. (RMA: Returned Material Authorization)
If you have ordered and received an item that really wasn’t what you expected or wanted, contact us immediately, preferably before breaking the seal on the product. We will gladly exchange it or refund the purchase amount.
